Reports Hub

This report highlights our major impacts throughout our fourth quarter of 2023/24 (January to March 2024).  Our work has included empowering communities to access services online, co-producing advice leaflets to improve people’s knowledge of primary care services, sharing Surrey residents’ experiences of dementia services on a national stage and working in partnership to make services more inclusive through the Accessible Information Standard.

Our latest Insight bulletin highlights the key themes we’ve heard throughout March 2024 as well as providing information about how we share our insight and our future engagement sessions. This month we also highlight 2 surveys that we are currently running to gauge local people’s views.

Our latest Insight bulletin highlights the key themes we’ve heard throughout Febraury 2024 as well as providing information about how we share our insight and our future engagement sessions.

This report highlights our major impacts throughout the third quarter of 2023/24 (October to December 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities.

This report analyses the feedback we have received from across Surrey – via our Helpdesk or website or from our community engagements – relating to the online journey into general practice. We have been particularly interested in the usability and accessibility of GP practice websites and to what extent this is in line with the guidance produced by NHS England in their Delivery Plan for Recovering Access to Primary Care.

Our latest Insight bulletin references a King’s Fund article, highlighting the importance of listening to people’s experiences. It also highlights the key themes we’ve heard throughout January 2024 as well as providing information about how we share our insight and our future engagement sessions.

Our last Insight bulletin of 2023 highlights the key themes we have been hearing throughout the year.

This report highlights our major impacts throughout the second quarter of 2023/24 (July to September 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities. .

Our latest Insight bulletin summarises the key themes we’ve heard throughout October 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.

This report highlights the themes and experiences related to primary care services in Surrey Heath and includes quotes to provide context on the themes.