This #VolunteersWeek, we'd like to say Thank You!


Thanks to our fantastic team of Volunteers, Healthwatch Surrey can reach further into communities and do more to ensure the views of local people are listened to by decision makers.

Did you know?

  • Last year, volunteers gave 1967.5 hours of their time to support our projects, meetings and events.
  • Our Board of Directors who govern our work are all volunteers.
  • Volunteers are key members of our Escalations Panel, a group which meets regularly to review our evidence and makes decisions about what actions we take.

Volunteers bring huge experience, knowledge, dedication and enthusiasm and make our work to improve services possible. Angus has been volunteering with us for over 3 years. We asked him why he got involved:

Photo of Angus

“I came to Healthwatch through my work at Citizens Advice. I interviewed many clients who had raised health or care issues and I could see it was difficult for them to resolve these issues when dealing with a huge organisation such as the NHS.

”With Healthwatch, I have been able to listen to more people and raise their issues directly in meetings with commissioners... I find the role increasingly satisfying.”


If you would like to find out more about volunteering, visit our web pages

*New Report* Food and Drink in Care Homes

Have you ever wondered what mealtimes in care homes are really like?

Picture of an older lady in a care home

Our latest report "What I want...within reason" explores the experiences of 237 individuals including residents, staff, families and carers  gathered by Healthwatch Surrey volunteers during visits to 20 care homes for older people in Surrey.

The report identifies key themes and recommendations for care homes and their commissioners; small changes that could make a big difference to both the physical and mental health of residents, and improving their sense of wellbeing and control.

You can find a copy of the report here

Individual visit reports are also available to read here. 

Hospital Discharge: Checklist now available 

Patients, their families and carers can now access our 'discharge checklist' which can be used by everyone involved in someone's care to ask questions and get information to help them feel safe when leaving hospital.

The checklist was developed following the findings of our recent report 'Its difficult to know what to ask' which looked in detail at people's experiences of leaving hospital and found that a lack of clear communication was causing worry and anxiety for patients, their carers and families when planning to leave hospital.

A copy of the checklist is available to download here. You can also contact us if you would like us to send you a hard copy.

A video about the report can be seen below. To read the full report please visit our project report page.


Your Surrey health and social care news

1st June

The Surrey Care Record will be launched on Wednesday 29 August 2018. In the weeks that follow, this will give selected health and social care professionals shared access to people’s medical records in order to…

Read more

24th May

Healthwatch Surrey is calling on care homes to improve experiences of mealtimes by providing real choice and better opportunities for residents and families to give feedback, after it found that some residents were reluctant to…

Read more