2428 Surrey residents shared their experiences about health and social care with us - this report highlights the impact of making these voices count.
Share your views to make a difference
Share your views online, or contact us via email, phone, text or WhatsApp. The more people share their ideas, experiences and concerns about health and social care, the more services can understand what works and what doesn't.
How we're making a difference
Find out more about the ways we're helping to improve people's experiences of health and social care services.
Our key projects
Find out more about our current projects and how you can get involved
News and views
Planned patient care
The NHS has recently published new standards for what patients and carers should expect when they are…
News
Following the Ockenden review
Our thoughts are with the families whose devastating experiences have shaped the Ockenden review into…
News
"Really interesting piece on Survivor’s experience of general practice. Super-useful!"
Latest reports and publication
Quarterly impact report - April to June 2026
This report and accompanying video highlight our major impacts…
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Adult Social care a year in review - July 2026
This report highlights what we have been hearing from people about…
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Advice and information
Understanding healthcare
The range of organisations, services and bodies which form the National Health Service (NHS) can make the health system in England a confusing one.…
Understanding social care
Many people think we help only with issues relating to health, but if you have concerns about social care services and need assistance or advice,…
Understanding GP practices
GP practices are the ‘front door’ to the NHS – this means they are often the first place a person may visit when they have a health care need or are…