We are recruiting! 

We are currently looking for a Communications Officer (closes 28th August) to join our team. Click here to find out more about the roles and how to apply!  

*New report* How do people feel about mental health services in Surrey?

Image of a young woman speaking to another (facing away from the camera) "How to Help..." explores the recent mental health care experiences of 70 local people. Patients and carers told us about the services they use and what they find helpful in keeping them well.   The key findings were:
  • Around half reported they were not involved in their care plan
  • Patients and carers wanted more information about the services available rather than being told by the NHS 'this is what we'll do'.
  • The people (staff and volunteers) providing care and support were the most valued asset of mental health services.
  We are now asking providers and commissioners of mental health services to review their policies and strategies around how patients and carers are involved in care planning and crucially, how this is measured and factored into the management of mental health services. You can download a copy of the report here. 

annual report 1718 front coverAnnual Review 2017/18

Healthwatch Surrey is pleased to present 'Our year in review 2017/18' Find out what we have doing over the last year to ensure your views and experiences of health and social care are heard by those that have the power to change services for the better. Thank you to everyone who has taken the time to share their experiences with us, together we can make a real difference for local people. We hope to make an even bigger difference this year, but we can't do it without your help. If you have an experience of health or care services, good or bad, get it touch! #ItStartsWithYou

Report: Food and Drink in Care Homes

Have you ever wondered what mealtimes in care homes are really like? Picture of an older lady in a care home "What I want...within reason" explores the experiences of 237 individuals including residents, staff, families and carers  gathered by Healthwatch Surrey volunteers during visits to 20 care homes for older people in Surrey. The report identifies key themes and recommendations for care homes and their commissioners; small changes that could make a big difference to both the physical and mental health of residents, and improving their sense of wellbeing and control. You can find a copy of the report here Individual visit reports are also available to read here. 

Hospital Discharge: Checklist now available 

Patients, their families and carers can now access our 'discharge checklist' which can be used by everyone involved in someone's care to ask questions and get information to help them feel safe when leaving hospital. The checklist was developed following the findings of our recent report 'Its difficult to know what to ask' which looked in detail at people's experiences of leaving hospital and found that a lack of clear communication was causing worry and anxiety for patients, their carers and families when planning to leave hospital. A copy of the checklist is available to download here. You can also contact us if you would like us to send you a hard copy. A video about the report can be seen below. To read the full report please visit our project report page.  

Your Surrey health and social care news

7th August

Join the South East Coast Ambulance Service at their Annual Members Meeting to learn more about your local NHS ambulance service. They have been working hard to make improvements to their services and would love…

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4th July

Politicians at Surrey County Council have heard today how commissioners of recent changes to sexual health services in the county failed to effectively involve patients. The report from the Sexual Health Services Task Group was…

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