Who are we?

Healthwatch Surrey gathers the views of local people on health and social care services in the county. We are an independent organisation listening to experiences from people in Surrey and providing evidence-based feedback to commissioners and providers to influence, inform and, if necessary, challenge decisions and plans.

You can help to shape, improve, and change local services by sharing your feedback. So, whether you have had a good or bad experience, your views can help to make changes to services in Surrey. Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience.

We can also provide, or signpost to, information about local services and how to access them and offer a free, independent advocacy service for people wishing to make a complaint about NHS care.

Latest Reports and Papers


One of the statutory duties of Healthwatch is to obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.

This briefing summarises key themes we’ve heard throughout August 2021.

Monthly Insight Bulletins

During the pandemic, hospital appointments were inevitably delayed. On the whole Surrey residents were very stoic about this, understanding that the NHS was under unprecedented pressure and accepted service cancellations; indeed, some people chose to cancel appointments themselves.

However, as time went on and lockdown eased last summer some people started to feel frustration and questioned when they would get seen. They had been told their treatment was delayed or cancelled but had not been given any information about what would happen next.

Would their treatment be rescheduled? What would happen next?

This report summarises the responses from the hospitals to our recommendations based on NHS guidelines.

Project Reports

One of the statutory duties of Healthwatch is to obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.

This briefing summarises key themes we’ve heard throughout July 2021.

Monthly Insight Bulletins

What's new from Healthwatch Surrey

Come work with us – we are recruiting!

24th August 2021

Healthwatch Surrey are recruiting for two exciting roles within our small and friendly team based in Guildford. We are recruiting … Read more

Community Cash Fund winners announced

15th June 2021

Having received a huge amount of applications for our 5th Community Cash Fund, our panel have chosen the winners. This … Read more

Information and advice about care and support

7th June 2021

Surrey County Council would like to hear your views on Information and advice about care and support. Local people should … Read more

Information on the Healthcare Travel Costs Scheme

Jin’s* son requires hospital treatment and has been told he now needs to go from Woking to a London hospital, for an appointment. He is in receipt of Universal Credit and will struggle to pay the cost of getting to London. He has been unable to get any information from anyone at the hospital or DWP regarding help with the travel costs, so our adviser signposted him to information on the NHS website regarding the Healthcare Travel Costs Scheme (HTCS). He was relieved to know that he could get help with the cost of travel to his appointments.

*Names have been changed to protect identities

Help with funding for long term care at home

Gabriel’s* mother, who is severely disabled and living with the family at home, is receiving care in the home funded by Surrey County Council. However, Gabriel has been told by Surrey County Council that his mother should go into a care home and part-funding would be provided. Neither Gabriel nor his mother wants this to happen, particularly with the current situation and the fact that no visitors are allowed at the care home, so Gabriel wanted to find out about funding for long term care. We provided him with website links to information that would help him ascertain what funding should be available and he now feels empowered to use information to help secure future care for his mother which meets her needs.

*Names have been changed to protect identities

Providing details of emergency dental hubs

Saanvi* was having problems with a wisdom tooth and was in some pain, however she was having difficulty finding an NHS dentist. She had tried searching online and calling, but the dentists she had spoken to told her that they had filled their quota for new patients. We advised Saanvi on how to access dental information on the NHS website, including the customer contact centre. She was also advised of the emergency hubs put in place during the COVID-19 pandemic and how to access them. Saanvi felt she had enough information to be able to access treatment.

 

*Names have been changed to protect identities