This report highlights our major impacts throughout our fourth quarter of 2023/24 (January to March 2024).  Our work has included empowering communities to access services online, co-producing advice leaflets to improve people’s knowledge of primary care services, sharing Surrey residents’ experiences of dementia services on a national stage and working in partnership to make services more inclusive through the Accessible Information Standard.

Access to primary care Information and advice Involvement of people Mental health Performance reports Social care

This report highlights our impact throughout the second quarter of 2023-24.

This quarter:

130 people have been supported through our Helpdesk

1116 people supported by our Independent Health Complaints Advocacy Service

419 hours have been provided by our volunteers.

Our updates include:

  • Our impact through supporting people on our Helpdesk, community engagements and throught the Independent Health Complaints Advocacy Service.
  • Working alongside volunteers to co-produce information for people about accessing GP practices.
  • Influencing national approaches to dementia services.
  • Working with hospitals to improve opportunities for patients and their families to have their voices heard during their care.
  • Amplifying VCSE voice to tackle health inequalities.

Quarterly impact report - Quarter 4 (January - March 2024) (pdf) Download File (pdf 298.57 KB)
Quarterly impact report - Quarter 4 (January - March 2024) (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 1.72 MB)