Our latest Insight bulletin references a King’s Fund article, highlighting the importance of listening to people’s experiences. It also highlights the key themes we’ve heard throughout January 2024 as well as providing information about how we share our insight and our future engagement sessions.

Access to primary care Insight bulletins Involvement of people

The themes that we have been hearing about are:

  • Positive about the quality of care
  • Less positive about communication
  • Digital hiccups causing problems
  • Concerns with medical records
  • Capacity to care.

Insight bulletin - January 2024 (pdf) Download File (pdf 311.44 KB)
Insight bulletin - January 2024 (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 1.18 MB)

“Listening to a patient or carer is not a ‘nice to have’ – it is part of the fundamentals of delivering not only care with dignity and respect but also high-quality safe and effective care.” Kings Fund, 2023