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In March 2025 the The Palliative and End of Life Care Commission called for evidence from patients, relatives and carers. Healthwatch Surrey champions the voice of local people to shape, improve and get the best from NHS, health and social care services. As such, we were keen to submit evidence to the commission demonstrating the experience of palliative care of Surrey residents.

We visited Jasmine House in March 2025 and spoke to the home manager, the service manager, 1 of the individuals who uses the service and 5 family members. We left paper copies of a survey and asked the manager to send the survey to the family members who were not present to get their impressions of the service. We heard from 2 further family members.

Our report relates to findings observed on the specific date we visited. It is designed to highlight the themes we heard about and includes quotes to provide context on these themes.

We also include our recommendations.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest survey about financial concerns and their possible impact for people with long term health conditions. Our engagement schedule for this month is also shared.

We were asked to gather patient insights about using the EMED non-emergency patient transport service which has been operating since April 2024.

This report explores the themes we have been hearing through our social media, website, Helpdesk, and engagements at hospitals in Surrey Heartlands.