Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Involvement of people
Summary – Involvement of people – feedback in hospitals – March 2024
A video summary of our findings and hospital responses to our Involvement of people – feedback in hospitals reports.
Quarterly impact report – Quarter 3 (October – December 2023)
This report highlights our major impacts throughout the third quarter of 2023/24 (October to December 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities.
What we’re hearing about East Surrey Hospital – December 2023
Our report following our engagement session at East Surrey Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.
Insight bulletin – January 2024
Our latest Insight bulletin references a King’s Fund article, highlighting the importance of listening to people’s experiences. It also highlights the key themes we’ve heard throughout January 2024 as well as providing information about how we share our insight and our future engagement sessions.
What we’re hearing about Frimley Park Hospital – November 2023
Our report following our engagement session at Frimley Park Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.
Insight bulletin – Themes of 2023 – December 2023
Our last Insight bulletin of 2023 highlights the key themes we have been hearing throughout the year.
What we’re hearing about Epsom Hospital – October 2023
Our report following our engagement session at Epsom Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.
What we’re hearing about Ashford and St. Peter’s Hospitals – October 2023
Our report following our engagement session at both Ashford Hospital and St Peter’s Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.
Healthwatch Surrey guidance on involving people in Patient Safety Incident Response Plans
We received a number of requests from organisations to get involved with developing their Patient Safety Incident Response Plans (PSIRP). We have created this guidance to share the Healthwatch Surrey perspective to help all organisations develop Patient Safety Incident Response Plans that enable a positive culture of listening and involvement following a safety incident.
Quarterly Impact report – Quarter 2 (July – September 2023)
This report highlights our major impacts throughout the second quarter of 2023/24 (July to September 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities. .
Categories
- Accessing primary care 28
- Information and advice 4
- Insight bulletins 31
- Involvement of people 23
- Mental health 15
- Performance reports 18
- Social care 18