Helpdesk

Our Helpdesk is here to provide information and signposting to local people about health and social care services.

Our Helpdesk can:

Provide links and information about services in Surrey/Nationally.
Advise on how to resolve problems with Health and social care services and advise on how to make a complaint about an NHS or social care service.
Share people’s experiences of health and social services in Surrey with the relevant providers and commissioners.
Escalate any concerning cases that come through the Helpdesk.
Raise concerns about a client’s wellbeing and safety.

Our Helpdesk is not able to do the following:

Provide clinical advice.
Provide Social Care Advocacy.
Contact services on behalf of clients- unless it is part of an escalation or to raise a concern for their wellbeing.
Provide legal advice.
Provide information or advice on areas out of our remit- i.e. debt management, benefits, housing and employment.

Our Helpdesk is available:

Monday – Thursday 9am – 5pm

Fridays 10am – 4:30pm

(excluding Bank Holidays).

You can contact our Helpdesk by:

Phone: 0303 303 0023 (local rate)

SMS (text only): 07592 787 533

You can also share your health and social care experiences with us by completing our online feedback form.