Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Performance reports
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The value of listening – Our annual report 2023 – 2024
Through 2023 – 2024, 1632 Surrey residents shared their experiences about health and social care with us and 824 Surrey residents sought advice and support from our Helpdesk and Independent Health Complaints Advocacy (IHCA) service.
Our 2023 – 2024 annual report ‘The value of listening’ highlights our impact throughout the year supported by our volunteers, and how we have worked with others to make a difference.
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Work plan – 2024 – 2025
Our work plan details our planned activites and outcomes for each of our key priority areas and our thematic priorities throughout 2024 – 2025.
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Quarterly impact report – Quarter 4 (January to March 2024)
This report highlights our major impacts throughout our fourth quarter of 2023/24 (January to March 2024). Our work has included empowering communities to access services online, co-producing advice leaflets to improve people’s knowledge of primary care services, sharing Surrey residents’ experiences of dementia services on a national stage and working in partnership to make services more inclusive through the Accessible Information Standard.
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Quarterly impact report – Quarter 3 (October – December 2023)
This report highlights our major impacts throughout the third quarter of 2023/24 (October to December 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities.
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Quarterly Impact report – Quarter 2 (July – September 2023)
This report highlights our major impacts throughout the second quarter of 2023/24 (July to September 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities. .
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Quarterly Impact report – Quarter 1 (April – June 2023)
This report highlights our major impacts throughout the first quarter of 2023/24 (April to June 2023). It focusses on our 4 priority areas.
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Annual Report 2022 – 2023: Engaging people, connecting communities
Our annual report ‘Engaging people, connecting communities’ details the work we have undertaken in the year 2022 – 2023.
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Priorities and Work Plan 2023 – 2026
We have listened carefully across our community engagement, Helpdesk, advocacy, volunteers and Surrey residents to identify and shape our priority areas for the next year.
At the core of all our work, our priorities will be:
- Agenda free listening and feeding back insight
- Information and signposting.
These will form the foundation to enable us to focus our work specifically on the following key areas:
- Access to primary care
- Social care
- Mental health
- Involvement of people: the listening landscape
- Amplify voice in VCSE
- Assessing long term impact.
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Influence and Impact Report – Quarter 4 (January – March 2023)
Our report highlights our major impacts and influences throughout the final quarter of 2022/23 (January – March 2023).
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Influence and Impact Report – Quarter 3 (October – December 2022)
Our Local Healthwatch Report highlights our major impacts and influences throughout the third quarter of 2022/23.
Categories
- Access to primary care 37
- Information and advice 8
- Insight bulletins 33
- Involvement of people 28
- Mental health 19
- Performance reports 21
- Social care 19