About Us

Our Mission

Healthwatch Surrey is an independent champion that gives the people of Surrey a voice to improve, shape and get the best from health and social care services by empowering local people and communities.

Our Vision

  • Healthwatch Surrey is the respected, trusted and credible champion of the consumer for health and social care in Surrey.

Goal: To have the relationships, people and organisational structure in place that enable us to be trusted by all of our stakeholders, collect the consumer voice and feed it back to the relevant parts of the system. We will be persistent in seeking outcomes and measuring our impact.

  • Healthwatch Surrey’s role, function and services are known, understood and valued by consumers and therefore they readily contact us.

Goal: To have a simple, widely understood identity and mission and ensure that at the time when people may benefit from contacting (or have stories to tell) Healthwatch Surrey, they know who we are and what we do, can find and interact with us easily and, where appropriate, do share their need and/or stories with us.

  • Our influencing is based on sound evidence, knowledge and insight.

Goal: To acquire evidence, knowledge and insight that much more fully reflects consumer and local experience of services in Surrey and usage by different user groups, whilst ensuring that we actively seek out insight from seldom heard or hard to reach groups.

  • As a social enterprise we have secured a growing and sustainable future.

Goal: To secure additional sources of income by offering services that are complementary to those of our main Healthwatch contract.

What we do

We:

  • Champion public and user involvement in decision making and design of services
  • Enable people to share views and concerns about local health and social care services
  • Provide evidence-based feedback to commissioners and providers to influence, inform and, if necessary, challenge decisions and plans
  • Provide, or signpost to, information about local services and how to access them
  • Provide feedback to the Care Quality Commission
  • Produce reports and recommendations to influence the way services are designed and delivered
  • Offer advocacy support for complaints about NHS services

We can report concerns about the quality of health and social care to Healthwatch England, which can then recommend that the Care Quality Commission take action.

How we work

We engage with and listen to what people from all parts of the community say so that we can offer reliable evidence that can be trusted. That way, we will have the credibility to speak with a voice that is heard and taken seriously by decision makers. We have a particular interest in reaching out to those who may be less well-heard.

How we are set up

We are a community interest company.

There are “Member Nominated Directors” from each of our Founding Members (Surrey Independent Living Council, Help and Care and Citizens Advice Surrey). In addition, there are volunteer independent non-executive “community” directors (currently nine), including the Chair, which have been interviewed by and, if successful, nominated by an appointments panel. Once appointed they also become Community Members. The appointments panel is made up of the Chair, the CEO, at least one other Director and at least one representative of the community (usually a trustee or chief executive of an experienced voluntary, community and faith organisation). Directors may not be remunerated for being Directors but can claim reasonable expenses.

The Board members guarantee the independence of Healthwatch Surrey and provide assurance that the community’s interest is being served at all times by the company’s activity.

If you have any questions about Healthwatch Surrey, please visit our FAQs page.


Registered office: Healthwatch Surrey C.I.C, G09/G10 Old Millmead House, Millmead, Guildford GU2 4BB.
Company number: 08737632