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We are recruiting: Deputy Contract Manager for Healthwatch Surrey

Healthwatch Surrey, run by Luminus, an independent community interest company, champions the voice of local people to shape, improve and get the best from NHS, health and social care services. We are committed to being an inclusive and diverse employer which reflects the community we serve.

Are you interested in sharing what matters to people about health and care services? 

Do you care about improving services for people in Surrey?

We are looking for someone who can oversee our programme of community engagement events, creatively share the insight we hear from local people and track and report on the impact and outcomes that we achieve to demonstrate the power of feedback.

As our Deputy Contract Manager for Healthwatch Surrey you will be responsible for:

  • Line management of at least 2 Insight & Engagement Officers.
  • Tracking and reporting on the impact and outcomes achieved by Healthwatch Surrey.
  • Supporting tracking and reporting on performance against a number of contractual KPIs and preparing reports for commissioners and our CIC Board.
  • Creating content to share with NHS and social care partners to illustrate the experiences shared with Healthwatch Surrey.
  • Overseeing projects in line with Healthwatch Surrey priorities.
  • Working with our Communications & Involvement Officer to ensure our local Healthwatch initiatives and outcomes are communicated effectively.
  • Building excellent relationships with local stakeholders in order to ensure representation of Healthwatch Surrey in one geographical ‘Place’.
  • Clearly and concisely writing reports using our insight, case studies and/or overviews of the main findings and any associated recommendations, (e.g. project reports, impact reports, annual report, insight reports).
  • Staying abreast of Healthwatch England work and campaigns, to ensure we link our insight up with national insight where relevant and to gain more influence.
  • Ensuring that projects, engagement activities and events meet the individual needs of the people we are seeking to interact with and that they are compliant with the Equalities Act 2010 and the Accessible Information Standard.
  • Supporting in the management of the database and tracking and escalating of ‘Concerning Cases’, and to be tenacious in pursuing outcomes.
  • Representing Healthwatch Surrey in meetings with stakeholders.

The work will be varied and you will interact with many different people (please see the Job description for more details).

You will need to be interested in working with the NHS, local people and VCSE colleagues about issues related to Healthwatch Surrey priority areas; excellent at talking to people; caring and curious about their experiences; interested in how insight is captured, stored and analysed; confident to represent Healthwatch Surrey in meetings to help amplify people’s voices. We are particularly interested in reaching out to those who are less well-served by services, who may face barriers to accessing services, and who may be at risk of health inequalities.

You will be part of a team who are all passionate about hearing from local people, and that has a real say in developing health and social care services, liaising with senior professionals and clinicians to help deliver change for local people.

You will need to be proactive, responsive, and able to prioritise/manage your own workload.

In return we can offer flexible working, a fun, supportive, well-organised team in a Guildford office location combined with home working. We offer 25 days annual leave, plus bank holidays, increasing after 2 years of service. We provide ongoing training and development and, most importantly, give you an opportunity to help improve health and social care services for local people.

The role is 30 hours per week. The role may require occasional travel across Surrey mainly on weekdays, but sometimes at weekends and in the evening. This often involves transporting promotional and engagement materials. You will need to be able to organise transport to do this.

Salary is £36,000.00 per annum FTE. Pro rata for 30 hours – £28,800.00 per annum.

Further information:

Job description

Person specification

How to Apply:

To apply please send your CV and covering letter to

Only applications that include a cover letter which demonstrates how you meet the person specification will be considered for the post.

If you want to speak about this opportunity further, please email with your name and phone number and we will arrange a call back.

Deadline for applications: 9am on Monday 3 June.

Please note: Depending on the volume of applications we receive for this post we may not be able to respond individually to all applications. Successful candidates will be notified by 4 June. Candidates will need to be available to attend a first-round video call interview on Thursday 6 June.

We reserve the right close the application process before the deadline, so please apply early to avoid disappointment.