Reports Hub

We received a number of requests from organisations to get involved with developing their Patient Safety Incident Response Plans (PSIRP). We have created this guidance to share the Healthwatch Surrey perspective to help all organisations develop Patient Safety Incident Response Plans that enable a positive culture of listening and involvement following a safety incident.

This report highlights our major impacts throughout the second quarter of 2023/24 (July to September 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities. .

Our latest Insight bulletin summarises the key themes we’ve heard throughout October 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.

Our latest Insight bulletin summarises the key themes we’ve heard throughout September 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.

Our report following our engagement session at St Luke’s Cancer Centre, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

This report highlights our major impacts throughout the first quarter of 2023/24 (April to June 2023). It focusses on our 4 priority areas.

Our latest Insight bulletin summarises key themes we’ve heard throughout March 2023 and provides key information about our recent and future engagement sessions.

This report has been designed to be shared with the Integrated Stroke Delivery Network to help inform them of the experiences of people who have survived a stroke and their carers. The comments within this report were gathered at community engagement events throughout 2022.

Our latest Insight bulletin summarises key themes we’ve heard throughout January 2023, including praise and thanks, barriers to GP access, the impact of not communicating with compassion and the impact of wider determinants of health . We also provide key information about our recent and future engagement sessions.

This report looks in depth at the Independent Health Complaints Advocacy service and shares our findings to suggest best practice relating to complaints, including recommendations and suggested opportunities for further learning.