Our latest Insight bulletin summarises the key themes we’ve heard throughout September 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.

Accessing primary care Information and advice Insight bulletins Involvement of people Mental health Social care

This month are themes are:

  • Praise and thanks
  • Spotlight on communities
  • Sharing feedback with hospitals
  • Information and signposting
  • Feedback mechanisms in care homes

Insight bulletin - September 2023 (pdf) Download File (pdf 277.16 KB)
Insight bulletin - September 2023 (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 1.16 MB)

Communication between departments needs to be improved.