Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Social care
Enter and View – Brownscombe Care Residences – March 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Insight Bulletin – May 2023
Our latest Insight bulletin summarises key themes we’ve heard throughout May 2023, focusing specifically on what we’ve been hearing in relation to three of our new priorities:
– Social Care
– Mental Health
– Access to Primary Care
Our Insight Bulletin also provides key information about our recent and future engagement sessions.
Enter and View – Beaumont Lodge Nursing Home – February 2023 report
The purpose of our Enter and View visits are to listen to the views and experiences of residents, their carers and relatives and also staff.
Our report brings together what we heard during our visit and any recommendations that we have made. Prior to publishing, the service provider has 10 days to respond to the report, and these responses are then included within the report.
Enter and View – Priory Court Care Home – January 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Enter and View – Greathed Manor Nursing Home – December 2022 report
The purpose of these visits are to listen to the views and experiences of patients and staff. This report also includes responses from the provider.
Enter and View – Elmfield House Care Home – October 2022 report
The purpose of our Enter and View visits are to listen to the views and experiences of residents, their carers and relatives and also staff.
Our report brings together what we heard during our visit and any recommendations that we have made. Prior to publishing, the service provider has 10 days to respond to the report, and these responses are then included within the report.
Enter and View – Charlton Grange Care Home – June 2022 report
We are working with Surrey County Council, Surrey Heartlands and CQC on our programme visits to care homes across Surrey and we will be carrying out one visit per month during 2022/23.
Enter and View – Shrewsbury Court – December 2021 report
The purpose of our Enter and View visits are to listen to the views and experiences of residents, their carers and relatives and also staff.
Our report brings together what we heard during our visit and any recommendations that we have made. Prior to publishing, the service provider has 10 days to respond to the report, and these responses are then included within the report.
Thematic priority report – Day Centres Report – Spring 2021
This report seeks to understand the value of Day Centres for their regular users.
Categories
- Access to primary care 30
- Information and advice 5
- Insight bulletins 32
- Involvement of people 25
- Mental health 16
- Performance reports 20
- Social care 19