Reports Hub

Our latest Insight bulletin summarises the key themes we’ve heard throughout September 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.

Our report following our engagement session at St Luke’s Cancer Centre, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

This report highlights our major impacts throughout the first quarter of 2023/24 (April to June 2023). It focusses on our 4 priority areas.

Our latest Insight bulletin summarises key themes we’ve heard throughout March 2023 and provides key information about our recent and future engagement sessions.

This report has been designed to be shared with the Integrated Stroke Delivery Network to help inform them of the experiences of people who have survived a stroke and their carers. The comments within this report were gathered at community engagement events throughout 2022.

Our latest Insight bulletin summarises key themes we’ve heard throughout January 2023, including praise and thanks, barriers to GP access, the impact of not communicating with compassion and the impact of wider determinants of health . We also provide key information about our recent and future engagement sessions.

This report looks in depth at the Independent Health Complaints Advocacy service and shares our findings to suggest best practice relating to complaints, including recommendations and suggested opportunities for further learning.

In Surrey around 100,000 people are currently waiting for hospital treatment and this figure is not expected to start falling until 2024. Along with neighbouring local Healthwatch, we developed a questionnaire to hear the experiences of those who are waiting for hospital care.

This report details our key findings and provides insight that will enable services to support those waiting and minimise the harm of long waits.

The second report provides details of the 4 responses we received from the 4 main hospitals in Surrey Heartlands. This report will also be shared, including to the Healthwatch England library and with Surrey Heartlands Joint Intelligence Group (JIG).

One of the statutory duties of Healthwatch is to obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.

This briefing summarises key themes we’ve heard throughout January 2022.

This project was undertaken to investigate the experience of Discharge to Assess from the perspective of Carers of those admitted to hospital. Our aim is that this insight will guide development and implementation of the D2A programme to maximise safe, successful hospital discharges. This was a joint project between Action for Carers and Healthwatch Surrey.

All local acute trusts and Surrey County Council have provided full written responses to our recommendations from our report Carers’ Experiences of Hospital Discharge.