Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Mental health

What we’re hearing from the prison population – May 2025
In May 2025 we attended a health promotion event at HMP Coldingley to hear about experiences of healthcare whilst in prison. 14 men shared their experiences of physical and mental health support with us.

Enter and View Ashmount – April 2025
Ashmount is a 6 bed home for men with moderate to severe learning disability and autism. We visited Ashmount in March 2025 and spoke to family members to get their impressions of the service, both face to face and also using a survey that was emailed to the families who were happy for communication that way. We had feedback from 2 parents. No one living at Ashmount had capacity to speak to us and none of them communicated verbally.

ADHD diagnosis: long waits on the NHS need urgent attention
Our one pager report based on the new data from NHS England and Healthwatch England regarding ADHD and diagnosis, also highlights what residents of Surrey experience.

What we’re hearing from the residents of Surrey Heath and Farnham – March 2025
This report provides insights into local people’s views on, and experiences of health and social care services in Surrey Heath and Farnham. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between October 2024 and March 2025.

Jasmine House Enter and View Report – April 2025
We visited Jasmine House in March 2025 and spoke to the home manager, the service manager, 1 of the individuals who uses the service and 5 family members. We left paper copies of a survey and asked the manager to send the survey to the family members who were not present to get their impressions of the service. We heard from 2 further family members.
Our report relates to findings observed on the specific date we visited. It is designed to highlight the themes we heard about and includes quotes to provide context on these themes.
We also include our recommendations.

Insight bulletin – May 2025
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest survey about financial concerns and their possible impact for people with long term health conditions. Our engagement schedule for this month is also shared.

Quarterly impact report – January to March 2025
This report highlights our major impacts throughout our forth quarter of 2024/25 (January to March 2025). The report looks at our impact in relation to:
- Information and signpost
- Delivering our thematic priorities
- Making a difference at system level
- Involving people in health and social care.

What we’re hearing about East Surrey – March 2025
This report provides insights into local people’s views on, and experiences of, health and social care services in East Surrey. It is based on what people have told us at a series of engagement events during our East Surrey Spotlight month in January 2025.
In addition to speaking to people at these events, people have also shared their experiences of health and social care services through our Helpdesk, Independent Health Complaints Advocacy service, Giving Carers a Voice’ engagement, online Feedback Centre and postal submissions.

What we’re hearing about people with mental health needs in acute hospital trusts – February 2025
We have been supporting the Surrey and Borders Partnership NHS Foundation Trust by providing insights around the experience of those with mental health needs in Surrey’s acute hospitals.

Insight bulletin – February 2025
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our current projects, respond to your feedback about the insight bulletin and share our engagement schedule for the upcoming months.
Categories
- Access to primary care 60
- Information and advice 15
- Insight bulletins 41
- Involvement of people 40
- Mental health 36
- Performance reports 25
- Place reports 11
- Social care 30