Reports Hub

Our 2024 – 2025 annual report ‘Unlocking the power of people‑driven care’ highlights our impact throughout the year supported by our volunteers, with the lived experience of Surrey residents being the driver of our work.

This report provides insights into local people’s views on, and experiences of health and social care services in Surrey Heath and Farnham. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between June 2024 and December 2024.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our 4 current surveys relating to our priorty areas. Our upcoming engagements are also shared.

In May 2025 we attended a health promotion event at HMP Coldingley to hear about experiences of healthcare whilst in prison. 14 men shared their experiences of physical and mental health support with us.

Ashmount is a 6 bed home for men with moderate to severe learning disability and autism.  We visited Ashmount in March 2025 and spoke to family members to get their impressions of the service, both face to face and also using a survey that was emailed to the families who were happy for communication that way. We had feedback from 2 parents. No one living at Ashmount had capacity to speak to us and none of them communicated verbally.

Our one pager report based on the new data from NHS England and Healthwatch England regarding ADHD and diagnosis, also highlights what residents of Surrey experience.

This report provides insights into local people’s views on, and experiences of health and social care services in Surrey Heath and Farnham.  It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between October 2024 and March 2025.

We visited Jasmine House in March 2025 and spoke to the home manager, the service manager, 1 of the individuals who uses the service and 5 family members. We left paper copies of a survey and asked the manager to send the survey to the family members who were not present to get their impressions of the service. We heard from 2 further family members.

Our report relates to findings observed on the specific date we visited. It is designed to highlight the themes we heard about and includes quotes to provide context on these themes.

We also include our recommendations.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest survey about financial concerns and their possible impact for people with long term health conditions. Our engagement schedule for this month is also shared.

This report highlights our major impacts throughout our forth quarter of 2024/25 (January to March 2025). The report looks at our impact in relation to:

• Information and signpost
• Delivering our thematic priorities
• Making a difference at system level
• Involving people in health and social care.