Reports Hub

We visited Jasmine House in March 2025 and spoke to the home manager, the service manager, 1 of the individuals who uses the service and 5 family members. We left paper copies of a survey and asked the manager to send the survey to the family members who were not present to get their impressions of the service. We heard from 2 further family members.

Our report relates to findings observed on the specific date we visited. It is designed to highlight the themes we heard about and includes quotes to provide context on these themes.

We also include our recommendations.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest survey about financial concerns and their possible impact for people with long term health conditions. Our engagement schedule for this month is also shared.

This report highlights our major impacts throughout our forth quarter of 2024/25 (January to March 2025). The report looks at our impact in relation to:

• Information and signpost
• Delivering our thematic priorities
• Making a difference at system level
• Involving people in health and social care.

This report provides insights into local people’s views on, and experiences of, health and social care services in East Surrey. It is based on what people have told us at a series of engagement events during our East Surrey Spotlight month in January 2025.

In addition to speaking to people at these events, people have also shared their experiences of health and social care services through our Helpdesk, Independent Health Complaints Advocacy service, Giving Carers a Voice’ engagement, online Feedback Centre and postal submissions.

We have been supporting the Surrey and Borders Partnership NHS Foundation Trust by providing insights around the experience of those with mental health needs in Surrey’s acute hospitals.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our current projects, respond to your feedback about the insight bulletin and share our engagement schedule for the upcoming months.

This report provides insights into local people’s views on, and experiences with, health and social care services in Surrey Heath.  It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between March 2024 and September 2024.

Our end of year bulletin reviews the positive experiences people have shared with us each month and our impact throughout the year.

This report is designed to highlight the themes we have been hearing about and includes quotes from local people to provide context on these themes.

This report provides insights into local people’s views on, and experiences with, health and social care services in East Surrey. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between March and July 2024.