News and reports

Our latest Insight bulletin references a King’s Fund article, highlighting the importance of listening to people’s experiences. It also highlights the key themes we’ve heard throughout January 2024 as well as providing information about how we share our insight and our future engagement sessions.

Our report following our engagement session at East Surrey Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

Our report following our engagement session at Frimley Park Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.

This report looks in depth at the Independent Health Complaints Advocacy service and shares our findings to suggest best practice relating to complaints, including recommendations and suggested opportunities for further learning.