Insight bulletin- February 2025
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our current projects, respond to your feedback about the insight bulletin and share our engagement schedule for the upcoming months.
This month’s bulletin focusses on 3 key areas:
- Thanks and praise
- GP practice: personal service seen to be lacking
- Hospitals: waiting times and waiting lists continue to impact patients.
Since our last bulletin we’ve heard from 230 people across Surrey, via our Helpdesk or during engagement events in the community.
- 33% of the feedback relates to GP practices.
- 36% of the feedback relates to hospitals
- The majority of the remaining feedback relates to pharmacy, social care and mental health services
- Of those willing to share, 56% were aged over 50
- Of those willing to share, 32% had a long term condition.
Downloads
File download
Insight bulletin- February 2025 (pdf)
Insight bulletin- February 2025 (word)
“There have been lots of changes in how to access the GP but I feel that the new process has never been explained to patients.”
