Reaching out to our local community

We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services. 

We amplify the collective voices of people at risk of health inequalities – speaking to people experiencing health inequalities and asking about their barriers to accessing services. 

A group of women wearing head scarves are looking at information laid out on a table. There is a Healthwatch Surrey leaflet displayed on the table.

Public health and adult social care: supporting the prevention agenda

Our report ‘Living, coping, thriving: exploring preventative health behaviours of people aged 50-66 in Surrey’ was shared with our Public Health colleagues who, based on the findings, are progressing a programme of work focusing on prevention, the health mobility index, staff confidence in having health conversations and access to services. We’re pleased to have given a platform to both current and future service users. 

Read our impact report

The hands of 2 people can be seen on a table. One is pointing to what the other person is writing down. In the foreground is a laptop computer.

Supporting the national consultation on the proposed NHS Online Trust

This quarter we received communication from the Department of Health and Social Care detailing what changes and updates to their plans will be made based on our feedback and that of other local Healthwatch. These include: the consideration of translation features to ensure access for those for whom English is not their first language; an increased focus on compliance with accessible information standards; consideration of the provision of hands on training and support to upskill patients to use the service and improved engagement with patients and stakeholders throughout the development process. 

Read our impact report