Insight bulletin- December 2024
This year, an incredible 1003 people shared their experiences of health and social care with Healthwatch Surrey, through our Helpdesk and when we were out and about in the community. People do come to us with their grievances, concerns and complaints, but they also come to us when they want to acknowledge (and show gratitude) for the care and compassion that they have been shown and we highlight these in our end of year bulletin as well as sharing our impact throughout the year.
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“The British people rely on [the NHS] for the moments of greatest joy - when a new life comes into being - and those of deepest sorrow. We need it when we are suffering from mental distress or hurting from physical pain and for all the times when care and compassion matter most.” Lord Darzi, Independent investigation of the NHS in England, September 2024
