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News and reports

Compilation of photos - one showing someone using sign language, another with Easy Read documents and another with a white board with Hello written in many different languages.

Further help for understanding healthcare

At Healthwatch Surrey we are keen that everyone can get the health services they need.
22 August 2025
Advice and Information
A photo of some money (notes and coins) with a calculator resting on top. In the top left corner is the NHS logo.

Financial support in the NHS

In the UK, the NHS is a publicly funded healthcare system providing medical care. It is often referred to as being "free at the point of use" which means the care is provided based on what the patient needs, rather than how able they are to pay for it. However, there are usually costs for some areas of care.
22 August 2025
Advice and Information
Person looking at results of a scan

NHS screening and prevention services

Screening tests are designed to catch the signs of serious illness early, as well as to promote healthy lifestyles to minimise the risk of developing a serious illness in the future. There are a number of NHS screening programmes currently offered in England - you may be invited to attend certain screenings based on your age, sex or lifestyle.
22 August 2025
Advice and Information
On the right are 3 post it notes that all have questions on them. To the left are the words 'Right to Choose'

Right to Choose - ADHD focus

If you live in England and are an NHS patient you have the right to choose who delivers your care. This includes who can provide your ADHD assessment and support you with starting medication. This page focusses on one person's experience of using the Right to Choose pathway and their top tips as a result.
22 August 2025
Advice and Information
Image has 3 graphics of faces on it: On the left a happy face in lime green, in the middle a neutral face in amber, and to the right an unhappy face in dark pink.

Feedback and complaints

You can provide feedback about health and care services to us. Healthwatch Surrey champions the voice of local people to shape, improve and get the best from NHS, health and social care services. We are independent and have statutory powers to make sure decision makers listen to the experiences of local people.
22 August 2025
Advice and Information
Text at top: Maternity Voices partnership. Image underneath is of a person with their hands cradling their expectant tummy.

Epsom and St Helier Maternity Voices Partnership survey

An opportunity for women who are currently pregnant or who have given birth within the last two years to share their views on Epsom and St Helier's maternity services.
22 August 2025
Opportunities
A person is sat at a table, talking to someone in a wheelchair

Support to make a complaint about an NHS service (Advocacy)

Making a complaint about an NHS service can feel daunting, but free and independent support is available.
22 August 2025
Advice and Information
A flowchart showing the different advocacy services available in Surrey (details provided in webpage text).

Advocacy services in Surrey

Advocacy services aim to ensure that if you find it difficult - for any reason - to have your voice heard about a decision that affects you, an advocate can support and represent you.
22 August 2025
Advice and Information
Two hands are raised towards the sun with the sunlight shining between the 2 open palms.

Carers information

Detailing services available for carers within Surrey.
22 August 2025
Advice and Information
Teenagers at a table football game, high fiving each other.

Children and young people

The following services are available to support children and young people in Surrey.
22 August 2025
Advice and Information
A person standing looking out of the window - their gaze looks thoughtful

Mental health support

If you or someone you care for is experiencing a mental health crisis, it is important to know where to turn for urgent help. Healthwatch Surrey can signpost you to the right support, including crisis helplines and local and national services, for ongoing mental health and wellbeing support.
22 August 2025
Advice and Information
Man sitting in a high backed chair

Continuing Healthcare

NHS Continuing Healthcare (CHC) provides a fully funded package of care for adults with significant ongoing health needs. Healthwatch Surrey can help you understand how CHC works, who may be eligible, and what to expect from the assessment and appeals process so you can feel informed and supported.
22 August 2025
Advice and Information

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