How we help you

Our mission

Healthwatch Surrey champions the voice of local people to shape, improve and get the best from NHS, health and social care services. 

How we work

We are independent and have statutory powers to make sure decision makers listen to the experiences of local people.

 

It’s really important that you share your experiences – both good or bad. We passionately believe that listening and responding to your experiences is vital to create health and social care services that meet the needs of people in Surrey. We seek out people’s experiences of health and care services, particularly from people whose voices are seldom heard, who might be at risk of health inequalities and whose needs are not met by current services. We share our findings publicly and with service providers and commissioners to influence and challenge current provision and future plans.

We also provide reliable and trustworthy information and signposting about local health and social care services to help you get the support you need.

We are part of a network of over 150 local Healthwatch across the country. Last year, the Healthwatch network helped nearly a million people like you to have your say and get the support you need. So if you need information or are ready to share your experience about health and social care services – please contact us.

One of our Insight and Engagement Officers chatting to an older man at an engagement event

Find advice and information

Based on the queries we regularly receive, we have put together some information and links to support you. 

Health and social care information

Tell your story

Tell us your experience of health and social care services and help make care better.

Share your views

Two students looking at information on our table at a college. One of our volunteers, is talking to them.

Our governance

Our governance ensures that we are fulfilling our legal and statutory obligations.

Our governance

One of our volunteers is sat in his wheelchair facing the camera. Behind him is one of our Insight and Engagement Officers.

Our team

Meet our team and authorised representatives.

Meet the team

Who delivers our service?

The Healthwatch Surrey service is run by Luminus Insight CIC, a community interest company.

Registered office: GF21, Astolat, Coniers Way, Burpham, Surrey, GU4 7HL

Company number: 08737632. VAT Registration Number: 423 1451 37.

Find out more on our Luminus website.