All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.

Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.

Latest Reports

What we’re hearing about Glenlyn Medical Centre – March 2024


After receiving feedback from some patients about Glenlyn Medical Centre and in conjunction with the practice, we visited in February 2024 to learn more from patients. We also ran a survey for local residents to complete to tell us their experiences of being a patient at the practice.

Having analysed the feedback, we then identified a number of areas that could be improved.

Access to primary care

Insight bulletin – May 2024


Our latest Insight bulletin highlights the key themes we’ve heard throughout May 2024 as well as providing information about how we share our insight and our future engagement sessions. This month we also highlight a new survey that we are currently running to gauge local people’s views and provides an update on our GP and pharmacy survey.

Insight bulletins Involvement of people

Work plan – 2024 – 2025


Our work plan details our planned activites and outcomes for each of our key priority areas and our thematic priorities throughout 2024 – 2025.

Performance reports

Quarterly impact report – Quarter 4 (January to March 2024)


This report highlights our major impacts throughout our fourth quarter of 2023/24 (January to March 2024).  Our work has included empowering communities to access services online, co-producing advice leaflets to improve people’s knowledge of primary care services, sharing Surrey residents’ experiences of dementia services on a national stage and working in partnership to make services more inclusive through the Accessible Information Standard.

Access to primary care Information and advice Involvement of people Mental health Performance reports Social care