Reports Hub

We decided to carry out an Enter and View visit to Ashford and St Peter’s NHS Foundation Trust (ASPH) following patient feedback that we’d received and discussions we’d been part of with Surrey Heartlands and NHS England relating to the Accident and Emergency (A&E)/Emergency Department (ED) at St Peter’s in particular.

As well as wanting to speak to patients, family members and carers about their experience of care, we wanted to understand how improvements were being felt based on our previous visit in October 2023, where we highlighted the need for patients to be better able to share feedback directly with the hospital.

Our end of year bulletin reviews the positive experiences people have shared with us each month and our impact throughout the year.

This report highlights our major impacts throughout our second quarter of 2024/25 (July to September 2024). The report looks at how:

• Our information and signposting service helps local residents
• We deliver on our social care and primary care thematic priorities
• We make a difference at a system level
• We involve people in health and social care.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also ask for your views on our Insight bulletin in a quick survey and highlight the opportunity to have your say about the NHS as part of the Government’s 10 Year Health Plan.