All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.

Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.

Latest Reports

What we’re hearing about Guildford and Waverley – April 2024


This report provides insights into local people’s views on, and experiences with, health and social care services in Guildford and Waverley. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between November 2023 and April 2024.

Access to primary care Information and advice Involvement of people

Insight bulletin – July 2024


Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our Annual report ‘The value of listening’.

Access to primary care Insight bulletins Involvement of people Mental health

The value of listening – Our annual report 2023 – 2024


Through 2023 – 2024, 1632 Surrey residents shared their experiences about health and social care with us and 824 Surrey residents sought advice and support from our Helpdesk and Independent Health Complaints Advocacy (IHCA) service.

Our 2023 – 2024 annual report ‘The value of listening’ highlights our impact throughout the year supported by our volunteers, and how we have worked with others to make a difference.

Access to primary care Information and advice Involvement of people Mental health Performance reports

Pharmacy closures: Impact on Surrey residents – What we’re hearing about pharmacy provision (summary)


A summary regarding what we’re hearing about pharmacy closures and the impact on local residents in 3 areas of Surrey.

429 people completed our survey, either online or via a paper copy, or spoke to us directly.

Access to primary care

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