Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports
Review of remote consultation experiences and the drivers of frustration in GP access
The pandemic triggered a rapid switch to remote consultations and an increased use of online communications in health and social care. While this has worked well for some people and some services, there have also been frustrations, worries and difficulties for some in accessing care.
We reviewed over 200 stories about people’s experiences of remote consultations that were shared with us between June 2020 and March 2021.
Insight Bulletin – August 2021
One of the statutory duties of Healthwatch is to obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.
This briefing summarises key themes we’ve heard throughout August 2021.
Carers’ experiences of hospital discharge – Summer 2021
This project was undertaken to investigate the experience of Discharge to Assess from the perspective of Carers of those admitted to hospital. Our aim is that this insight will guide development and implementation of the D2A programme to maximise safe, successful hospital discharges. This was a joint project between Action for Carers and Healthwatch Surrey.
All local acute trusts and Surrey County Council have provided full written responses to our recommendations from our report Carers’ Experiences of Hospital Discharge.
What we’re hearing about Eye care – August 2021
People have increasingly been telling us about their experiences of seeking treatment for problems with their eyes and how different health services integrate. This report is designed to highlight the difficulties that people have shared in receiving care for their eye conditions.
Categories
- Access to primary care 45
- Information and advice 10
- Insight bulletins 36
- Involvement of people 35
- Mental health 23
- Performance reports 22
- pharmacy 0
- Place reports 6
- Social care 22