Insight bulletin - February 2026
Our latest bulletin focusses on:
What we’re hearing from local people:
- Thanks and praise for hospital staff: giving an important sense of calm
- Communication: a perceived lack of respect shown from staff
- Mental health and AHDH services: people facing barriers to access
- Research update: community services
- Research update: sight loss.
Who we are hearing from:
Since our last report 201 people have shared their experiences of health and social care across Surrey.
- 36% of feedback relates to hospitals
- 39% of feedback relates to GP practices
- 10% of the feedback relates to mental health services
- The majority of the remaining feedback relates to community and social care services.
Opportunities to have your say
- We would love to hear your feedback about any support you are currently receiving or have received to help you manage your weight, or any support you’d like to receive.
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Our Luminus organisation is also working with Public Health, to support Surrey residents, wherever they are in their smoking journey, to understand the risks of smoking and get free support to quit.
Please read further details about both of these on page 9 of our bulletin.
Clearer Care – a new health literacy programme
If you are a Surrey based VCSE, NHS, Local Authority or Public Health organisation, a new Health Literacy support programme - Clearer Care - can provide support to make health communication, information, and services more accessible, inclusive, and equitable. You can find out more in our webinar on Tuesday 24 February – further details on page 10.
Insight bulletin downloads
“I strongly feel that I have a right to not be excluded from discussions regarding me or my care.”
