Insight bulletin - March 2026
Our latest bulletin focusses on:
What we’re hearing from local people:
- Thanks and praise for hospital staff: going above and beyond
- Complaints: confusion and dissatisfaction
- Prescription issues and breakdowns in shared care
- Maternity care: capacity issues impacting post natal care
- Research update: Sight on equity
- Research update: the NHS App.
Who we are hearing from:
Since our last bulletin 130 people have shared their experiences of health and social care across Surrey.
- 48% of feedback relates to hospitals
- 25% of feedback relates to GP practices
- 10% of the feedback relates to mental health services.
Opportunities to have your say
- We are interested in hearing from anyone about current or recent support received relating to weight management or about support people would like to receive.
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Our Luminus organisation is also working with Public Health, to support Surrey residents, wherever they are in their smoking journey, to understand the risks of smoking and get free support to quit.
Please read further details about both of these on page 11 of our bulletin.
Clearer Care – next steps
If you are a Surrey based VCSE, NHS, Local Authority or Public Health organisation, a new Health Literacy support programme - Clearer Care - can provide support to make health communication, information, and services more accessible, inclusive, and equitable. Next steps on how to register your interest are now available on the Community Foundation for Surrey website – further details on page 12.
Insight bulletin downloads
“The complaint response that I have received is insulting and does not answer my questions or address the missed diagnosis which has ultimately led to him [my partner] being terminally ill.”
