Reports Hub

People have increasingly been telling us about their experiences of seeking treatment for problems with their eyes and how different health services integrate. This report is designed to highlight the difficulties that people have shared in receiving care for their eye conditions.

One of the statutory duties of Healthwatch is to obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.

This briefing summarises key themes we’ve heard throughout July 2021.

During the pandemic, hospital appointments were inevitably delayed. On the whole Surrey residents were very stoic about this, understanding that the NHS was under unprecedented pressure and accepted service cancellations; indeed, some people chose to cancel appointments themselves.

However, as time went on and lockdown eased last summer some people started to feel frustration and questioned when they would get seen. They had been told their treatment was delayed or cancelled but had not been given any information about what would happen next.

Would their treatment be rescheduled? What would happen next?

This report summarises the responses from the hospitals to our recommendations based on NHS guidelines.

Our quarter 1 Activity Report highlights our activities and outcomes in April – June 2021.