Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports
Maximising the learning from complaints
This report looks in depth at the Independent Health Complaints Advocacy service and shares our findings to suggest best practice relating to complaints, including recommendations and suggested opportunities for further learning.
Monthly Insight Bulletin – December 2022
We’ve heard nearly 3,000 experiences of health and social care from the people of Surrey in the past year: we hear the good and the not so good, and share these experiences to make sure people’s voices are heard. In our December insight, and at the beginning of a challenging winter we want to celebrate the good work of so many people providing health and social care in Surrey, and pass on the positive feedback and thanks of local residents to everyone involved in their care.
Enter and View – Greathed Manor Nursing Home – December 2022 report
The purpose of these visits are to listen to the views and experiences of patients and staff. This report also includes responses from the provider.
Monthly Insight Bulletin – November 2022
Our latest Insight bulletin summarises key themes we’ve heard throughout November 2022, including praise and thanks, an update regarding dentistry, wait-time management and learning from grassroot providers. We also provide key information about our recent and future engagement sessions.
Categories
- Access to primary care 53
- Information and advice 13
- Insight bulletins 40
- Involvement of people 39
- Mental health 28
- Performance reports 24
- Place reports 9
- Social care 28