Reports Hub

Our 2024 – 2025 annual report ‘Unlocking the power of people‑driven care’ highlights our impact throughout the year supported by our volunteers, with the lived experience of Surrey residents being the driver of our work.

This latest report aims to provide an update on what waiting for treatment is like for people in Surrey, as, despite progress being made to reduce the time people wait, many are still experiencing a difficult wait which is significantly impacting their lives.

This report highlights our major impacts throughout our third quarter of 2024/25 (October to December 2024). The report looks at our impact in relation to:

• Providing information and signpost
• Delivering our thematic priorities
• Making a difference at system level
• Involving people in health and social care
• Supporting providers through our Enter and View.

Our report highlights the themes we heard about from 80 we spoke to during Enter and View visits to Ashford and St Peter’s NHS Foundation Trust (ASPH), and shares our recommendations.

Our end of year bulletin reviews the positive experiences people have shared with us each month and our impact throughout the year.

This report highlights our major impacts throughout our second quarter of 2024/25 (July to September 2024). The report looks at how:

• Our information and signposting service helps local residents
• We deliver on our social care and primary care thematic priorities
• We make a difference at a system level
• We involve people in health and social care.

This report provides insights into local people’s views on, and experiences with, health and social care services in North West Surrey. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between February 2024 and July 2024.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also share details of our latest report and have a ‘Meet the team’ section introducing recent changes to our team and new team members.

Our report details neurodivergent people’s experiences of outpatient appointments in Surrey hospitals.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events.