Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Involvement of people

What we’re hearing about waiting for care – May 2025
This latest report aims to provide an update on what waiting for treatment is like for people in Surrey, as, despite progress being made to reduce the time people wait, many are still experiencing a difficult wait which is significantly impacting their lives.

Quarterly impact report – October to December 2024
This report highlights our major impacts throughout our third quarter of 2024/25 (October to December 2024). The report looks at our impact in relation to:
- Providing information and signpost
- Delivering our thematic priorities
- Making a difference at system level
- Involving people in health and social care
- Supporting providers through our Enter and View.

Enter and View: St Peter’s Hospital Emergency Department and Same Day Emergency Care report – November 2024
Our report highlights the themes we heard about from 80 we spoke to during Enter and View visits to Ashford and St Peter’s NHS Foundation Trust (ASPH), and shares our recommendations.
Download Files:
Enter and View Programme St Peter's Hospital Emergency Dept and SDEC report November 2024 (pdf)Enter and View Programme St Peter's Hospital Emergency Dept and SDEC report November 2024 (word)
Enter and View Service Providers response - St Peter's Hospital Emergency Dept and SDEC report November 2024 (pdf)

Insight bulletin – December 2024
Our end of year bulletin reviews the positive experiences people have shared with us each month and our impact throughout the year.

Quarterly impact report – July to September 2024
This report highlights our major impacts throughout our second quarter of 2024/25 (July to September 2024). The report looks at how:
- Our information and signposting service helps local residents
- We deliver on our social care and primary care thematic priorities
- We make a difference at a system level
- We involve people in health and social care.

What we’re hearing about North West Surrey – August 2024
This report provides insights into local people’s views on, and experiences with, health and social care services in North West Surrey. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between February 2024 and July 2024.

Insight bulletin – October 2024
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also share details of our latest report and have a ‘Meet the team’ section introducing recent changes to our team and new team members.

Neurodivergent people’s experiences of outpatients in Surrey hospitals – September 2024
Our report details neurodivergent people’s experiences of outpatient appointments in Surrey hospitals.

Insight bulletin – September 2024
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events.

Insight bulletin – August 2024
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our latest quarterly impact report, our social care report ‘Who can help me plan for my future as an older person? – June -2024‘ and our report ‘What we’re hearing about urgent and emergency pathways – July 2024‘ and a shout out to complete/promote the national Healthwatch eye care survey.
Categories
- Access to primary care 60
- Information and advice 15
- Insight bulletins 41
- Involvement of people 40
- Mental health 36
- Performance reports 25
- Place reports 11
- Social care 30