Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Involvement of people
Communicating with patients about delayed appointments – July 2021
During the pandemic, hospital appointments were inevitably delayed. On the whole Surrey residents were very stoic about this, understanding that the NHS was under unprecedented pressure and accepted service cancellations; indeed, some people chose to cancel appointments themselves.
However, as time went on and lockdown eased last summer some people started to feel frustration and questioned when they would get seen. They had been told their treatment was delayed or cancelled but had not been given any information about what would happen next.
Would their treatment be rescheduled? What would happen next?
This report summarises the responses from the hospitals to our recommendations based on NHS guidelines.
Categories
- Access to primary care 66
- Information and advice 18
- Insight bulletins 42
- Involvement of people 41
- Mental health 42
- Performance reports 27
- Place reports 12
- Social care 33