We are delighted to share Healthwatch Surrey’s Annual Report 2020-2021.
In the last year, despite the challenges of engaging remotely, local people have shared over 5,000 experiences of health and care services with us, and we have provided information and advice to almost 2,500 people. We have heard much praise and thanks for the great progress of the vaccination programme and for the ongoing efforts of NHS and social care staff in such challenging circumstances. We have also heard feedback when things haven’t gone so well, or when people have struggled to access care. We have shared what we are hearing via our monthly bulletins, a range of reports, and regular meetings with partners across Surrey.