News and reports

In February 2024, we reported on a survey we ran with patients of Glenlyn Medical Centre. We conducted another survey in late 2024 to see if patients felt progress had been made in line with our recommendations. This report summarises what patients told us. We have been having ongoing discussions with Glenlyn Medical Centre and Surrey Heartlands ICB to discuss an action plan to address our recommendations, and in April 2025 received a response to our report and recommendations.

Our one pager highlights findings from the Healthwatch England survey about eye care.

We have been supporting the Surrey and Borders Partnership NHS Foundation Trust by providing insights around the experience of those with mental health needs in Surrey’s acute hospitals.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight that we’ve been shortlisted for a Healthwatch England Impact Award, our quarterly impact report and the opportunity to have your say in 3 surveys we are currently running. Our engagement schedule for this month is also shared.

This report brings together experiences shared with us by people who have proactively contacted our Helpdesk, who we have spoken to at community engagement events, input from local Citizen’s Advice, as well as drawing on reports and projects from within our Luminus team.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our current projects, respond to your feedback about the insight bulletin and share our engagement schedule for the upcoming months.

This report highlights our major impacts throughout our third quarter of 2024/25 (October to December 2024). The report looks at our impact in relation to:

Providing information and signpost
Delivering our thematic priorities
Making a difference at system level
Involving people in health and social care
Supporting providers through our Enter and View.

This report provides insights into local people’s views on, and experiences with, health and social care services in Surrey Heath. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between March 2024 and September 2024.

This report provides insights into local people’s views on, and experiences of, health and social care services in Guildford and Waverley. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between April 2024 and October 2024.

Our report highlights the themes we heard about from 80 we spoke to during Enter and View visits to Ashford and St Peter’s NHS Foundation Trust (ASPH), and shares our recommendations.

Our end of year bulletin reviews the positive experiences people have shared with us each month and our impact throughout the year.

This report highlights our major impacts throughout our second quarter of 2024/25 (July to September 2024). The report looks at how:

Our information and signposting service helps local residents
We deliver on our social care and primary care thematic priorities
We make a difference at a system level
We involve people in health and social care.