Insight bulletin - June 2025

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest news and opportunities to get involved.

This month’s bulletin focusses on:

What we’re hearing from local people:

  • Thanks and praise: care and compassion in hospital
  • GP practices: access a continuing concern
  • Spotlight on: the prison population
  • Spotlight on: ADHD
  • Mental health: dissatisfaction with complaints handling.

Who we are hearing from:

Since our last report we’ve heard from 136 people across Surrey, via our Helpdesk or during engagement events in the community.

  • 35% of the feedback relates to hospitals
  • 20% of the feedback relates to GP practices
  • The majority of the remaining feedback relates to community, social care and mental health services
  • Of those willing to share their age, 66% were aged over 50.

Opportunities to have your say

We always welcome feedback from people about health and social care. In addition, we currently also have 4 surveys running relating to our thematic priorities.

Downloads

File download
Insight bulletin - June 2025 (pdf)
Insight bulletin - June 2025 (word)

I feel like the diagnosis has helped me understand myself, my difficulties and my strengths. Over the years I have acquired many labels such as stupid, useless, lazy, annoying, etc. ADHD is the most validating label and is helping me undo years of thinking negatively about myself.”

Our Helpdesk

The Healthwatch Surrey Helpdesk is here to provide information and signposting to local people about health and social care services.

It’s also the place to share your experiences of health and social care. Whether it’s good or bad, big or small, we welcome your feedback and act on it to help improve care where you live.

Contact our Helpdesk

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