News and reports

What people tell us about why Surrey’s library independence courses and community centres go unused.

Due to changes in contractual arrangements early in 2025, Surrey Heartlands Integrated Care Board (ICB) commissioned Healthwatch Surrey to engage local residents and provide Information and signposting relating to the change. We did this in March 2025, and have returned in October 2025 to two venues to ask patients of the practice if they have noticed any changes.

As part of our work on access to primary care we wanted to speak to Surrey residents with low vision about their experiences of specialist eye care services, as well as the information and support they receive between appointments and following discharge.

We undertook an Enter and View visit to Hillcroft, a registered social care home for men and women over the age of 50 with a learning disability and associated needs.

This report highlights our major impacts throughout our second quarter of 2025/26 (July to September 2025). This quarter 677 people shared their experiences with us.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest news and opportunities to get involved.

Access to GP services is increasingly through online channels – the NHS App or the GP practice website – but how accessible is this for everyone? The use of AI (artificial intelligence) in general practice is also growing, but how do people really feel about the use of this sort of technology to assist them when dealing with general practice?

We explored whether people who are unable to leave their home are having their needs met by community health and care services.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest news and opportunities to get involved.

Research from the Kings Fund and Healthwatch England have both looked at finance and it's impact on health - but we wanted to find out the impact financial concerns and constraints have on people’s emotional wellbeing.

The latest Sexual Health Joint Strategic Needs Assessment (JSNA) for Surrey highlights a need to improve engagement and understanding of sexual health & contraception needs in younger people. Against this backdrop and in discussion with Public Health, Healthwatch Surrey (who has been part of the Surrey Sexual Health Outreach Group since 2019) wanted to amplify the voice of under 25s in relation to sexual health services in Surrey.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest news and opportunities to get involved.