News and reports

Our 2024 – 2025 annual report ‘Unlocking the power of people‑driven care’ highlights our impact throughout the year supported by our volunteers, with the lived experience of Surrey residents being the driver of our work.

Our short video also captures the key highlights.

This report provides insights into local people’s views on, and experiences of Public Health services across Surrey. It is based on what people have told us at our agenda free listening engagement events, and via our Helpdesk, Independent Health Complaints Advocacy service, Giving Carers a Voice engagement, Combating Drugs Partnership Public Involvement, online Feedback Centre, postal submissions and Healthwatch England’s website.

This report provides insights into local people’s views on, and experiences of health and social care services in Surrey Downs. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between June 2024 and December 2024.

Ashmount is a 6 bed home for men with moderate to severe learning disability and autism. We visited Ashmount in March 2025 and spoke to family members to get their impressions of the service, both face to face and also using a survey that was emailed to the families who were happy for communication that way. We had feedback from 2 parents. No one living at Ashmount had capacity to speak to us and none of them communicated verbally.

This latest report aims to provide an update on what waiting for treatment is like for people in Surrey, as, despite progress being made to reduce the time people wait, many are still experiencing a difficult wait which is significantly impacting their lives.

Our one pager report based on the new data from NHS England and Healthwatch England regarding ADHD and diagnosis, also highlights what residents of Surrey experience.

In May 2025 we attended a health promotion event at HMP Coldingley to hear about experiences of healthcare whilst in prison. 14 men shared their experiences of physical and mental health support with us.

This report provides insights into local people’s views on, and experiences of health and social care services in Surrey Heath and Farnham. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between October 2024 and March 2025.

In March 2025 the The Palliative and End of Life Care Commission called for evidence from patients, relatives and carers. Healthwatch Surrey champions the voice of local people to shape, improve and get the best from NHS, health and social care services. As such, we were keen to submit evidence to the commission demonstrating the experience of palliative care of Surrey residents.

We were asked to carry out this Enter and View visit by the learning disability management team at Surrey and Borders Partnership NHS Foundation Trust (SABP).

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest survey about financial concerns and their possible impact for people with long term health conditions. Our engagement schedule for this month is also shared.

We were asked to gather patient insights about using the EMED non-emergency patient transport service which has been operating since April 2024.

This report explores the themes we have been hearing through our social media, website, Helpdesk, and engagements at hospitals in Surrey Heartlands.