Insight bulletin - November 2025
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest news and opportunities to get involved.
Our latest bulletin focusses on:
What we’re hearing from local people:
- Thanks and praise for GP practices: the value of kindness and respect
- Complaints handling: confusion and mismanagement
- Spotlight on: accessible information and reasonable adjustments
- Carers: the need for recognition and support
- Spotlight on: the digital divide
- Spotlight on: home based healthcare.
Who we are hearing from:
Since our last report we’ve heard from 152 people across Surrey, via our Helpdesk or during engagement events in the community.
- 36% of the feedback relates to hospitals
- 28% of the feedback relates to GP practices
- The majority of the remaining feedback relates to community, social care and mental health services.
Our national petition – have your say
- Over 10,000 people have now signed our national petition to the Government calling on them to review their decision to abolish Healthwatch England and local Healthwatch. This is an important milestone but it’s still vital that people continue to have their say, so please do sign if you haven't already done so : Review decision to abolish independent local Healthwatch – Petitions
Other opportunities to have your say
- We have 4 surveys currently running - these can be completed at our engagement events, online or you can share your experiences via our Helpdesk. All are detailed on our key projects page.
Insight bulletin downloads
File download
Insight bulletin - November 2025 (pdf)
Insight bulletin - November 2025 (word)
“I felt [the GP] treated me as a person not just a name on her list. She listened without interruption and then became very proactive.”
