Sight loss follows you home - November 2025

Report - 21 November 2025

As part of our work on access to primary care we wanted to speak to Surrey residents with low vision about their experiences of specialist eye care services, as well as the information and support they receive between appointments and following discharge.

We spoke to 30 Surrey residents at 3 Macular Society meetings and a VisionZone event.

People spoke to us about their experiences of:

  • Hospital appointments and clinical support
  • Information and advice
  • Disconnect between services
  • Non-clinical support.

We asked people what would help them cope with their low vision better:

Regular, clearly promoted support groups that are easy to get to and focus on practical solutions to the everyday problems of living with low vision. 

Sight loss follows you home - November 2025

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"There is no information about the condition or how to manage it. I had nothing from my GP. I go straight to Sight for Surrey for information and help when I need it. You have to be proactive to get the information.”

Fetcham resident

Our Helpdesk

The Healthwatch Surrey Helpdesk is here to provide information and signposting to local people about health and social care services.

It’s also the place to share your experiences of health and social care. Whether it’s good or bad, big or small, we welcome your feedback and act on it to help improve care where you live.

Contact our Helpdesk

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