Insight bulletin- August 2025
This month’s bulletin focusses on:
What we’re hearing from local people:
- Thanks and praise: from primary to secondary care
- Hospitals: failure to meet individual needs impacting patients
- Spotlight on: domestic abuse
- Spotlight on: the emotional wellbeing of those with learning disabilities
- Spotlight on: parents and carers understanding of sight tests for school aged children.
Our national petition – have your say
- The bulletin explains the proposed changes to local Healthwatch and our concerns about the loss of an independent, impartial service. We have raised a petition that calls on the government to review the decision to abolish independent local Healthwatch. If you agree with our concerns, we ask for your support in signing it and sharing it with others: Review decision to abolish independent local Healthwatch – Petitions
Other opportunities to have your say
- Our 3 surveys that are currently running
- The opportunity to join our Luminus vaccine hesitancy fireside chat – taking place on Wednesday 17 September 2025.
Who we are hearing from:
Since our last report we’ve heard from 116 people across Surrey, via our Helpdesk or during engagement events in the community.
- 21% of the feedback relates to hospitals
- 15% of the feedback relates to GP practices
- The majority of the remaining feedback relates to community, social care and mental health services
- Of those willing to share their age, 71% were aged over 50.
Downloads
“I am afraid of the hospital and that if I complain, they won’t give me the surgery. I have a problem with my left knee. I went to hospital and they did some x-rays and told me that I needed a knee replacement. I was due to have the surgery next week, but they have called me and told me that I won’t be having the surgery and they have not told me why. My English isn’t very good, so they spoke to my son, and I think they mentioned something about not being able to attend physio. Can you help?”
