What we're hearing about The Molebridge Practice - November 2025

Report - 27 November 2025

Due to changes in contractual arrangements early in 2025, Surrey Heartlands Integrated Care Board (ICB) commissioned Healthwatch Surrey to engage local residents and provide Information and signposting realting to the change. We did this in March 2025, and have returned in October 2025 to two venues to ask patients of the practice if they have noticed any changes. This report provides our findings.

We gathered 26 experiences from in person engagements, website and Helpdesk experiences and 2 Facebook posts. 

Our report utilises these experiences to look back on the recommendations made in March 2025 and ascertain if these have been met or if further action is required.

This report has been shared with the ICB who commissioned the work, The Molebridge Practice, the PPG (Patient Participation Group) and the community groups who assisted us.

 

What we're hearing about The Molebridge Practice - November 2025

File download
What we're hearing about The Molebridge Practice - November 2025 (pdf)
Download (PDF 294 KB)
What we're hearing about The Molebridge Practice - November 2025 (word)
Download (OCX 977 KB)

"The staff are always very approachable. They help over the phone. This has definitely improved.”

Patient of The Molebridge Practice

Our Helpdesk

The Healthwatch Surrey Helpdesk is here to provide information and signposting to local people about health and social care services.

It’s also the place to share your experiences of health and social care. Whether it’s good or bad, big or small, we welcome your feedback and act on it to help improve care where you live.

Contact our Helpdesk

You might also be interested in

2 icons, on the left is 2 speech bubbles, on the right is an ear with sound waves beside it

What we're hearing about the Molebridge Practice

Healthwatch Surrey were made aware of service provision concerns amongst some patients at The Molebridge Practice following a change in ownership arrangements. Surrey Heartlands Integrated Care Board (ICB) were keen to know more about these concerns and to offer some reassurance to patients. They therefore commissioned Healthwatch Surrey to engage with local residents and to provide information and signposting related to the departure of Aspire Medical Health and new arrangements.
Find out more