News and reports

As part of the Equality Act 2010 anyone with a disability, impairment or sensory loss has the right to request reasonable
adjustments (the changes a service provider must make to remove or reduce the barriers these people might face). The Accessible Information Standard (AIS) sets out how providers and commissioners of NHS and publicly funded adult social care services should ensure disabled people and people with impairments or sensory loss can access and understand information about NHS and adult social care services. In October 2025 we reported on what people were saying to us about reasonable
adjustments and accessible information in various parts of the NHS; here we take a closer look at GP practices across Surrey.

As part of our Enter and View role, we visited Derby House, a registered care home that supports 6 women who have a learning disability and autism. Ages of residents at the time of our visit were between 40-80. We were shown around by the manager of the home, with input from staff that were on duty that morning. We also met family members of 4 of the people living at Derby House.