Planned patient care

Waiting for planned care (care that is not an emergency and is booked ahead of time) can be a stressful experience. We reported on this back in 2022 when people told us that they were missing information and support while they were waiting, including who to contact if their condition deteriorated. Four years later, we’re being told exactly the same. But it is hoped that these new standards will make patients’ experiences of planned care smoother, easier to understand and more supportive. They include a commitment that all patients will receive confirmation of next steps in their care within 28 days of a referral being made, that all communication will be clear and easy to understand and that you will be asked about any additional needs when your referral is accepted and again before your appointment.

We’re pleased to see that these new standards have been developed with patients, unpaid carers and patient representatives, alongside clinicians and NHS teams, and look forward to seeing their positive impact on patients.

Are you waiting for planned care? What has your experience been? We’d love to hear from you. You can complete our online 'Share your views' form or please contact our Helpdesk.