News and reports

This report highlights our major impacts throughout our third quarter of 2025/26 (October to December 2025). This quarter our information and advice website pages had 1179 views. Our work covered a wide range of health and social care, including our continuing spotlight on eye care, providing feedback for the Parliamentary and Health Service Ombudsman (PHSO) 5 year plan and addressing confusion around audiology pathways. The report also highlights the support provided to individuals through our Helpdesk and Independent Health Complaints Advocacy service.

As part of the Equality Act 2010 anyone with a disability, impairment or sensory loss has the right to request reasonable adjustments (the changes a service provider must make to remove or reduce the barriers these people might face). The Accessible Information Standard (AIS) sets out how providers and commissioners of NHS and publicly funded adult social care services should ensure disabled people and people with impairments or sensory loss can access and understand information about NHS and adult social care services. In October 2025 we reported on what people were saying to us about reasonable adjustments and accessible information in various parts of the NHS; here we take a closer look at GP practices across Surrey.