News and reports

We were asked to gather patient insights about using the EMED non-emergency patient transport service which has been operating since April 2024.

This report explores the themes we have been hearing through our social media, website, Helpdesk, and engagements at hospitals in Surrey Heartlands.

This report highlights our major impacts throughout our forth quarter of 2024/25 (January to March 2025). The report looks at our impact in relation to:

Information and signpost
Delivering our thematic priorities
Making a difference at system level
Involving people in health and social care.

Surrey County Council commissioned Healthwatch Surrey to extend their research among self-funders, care arrangers and carers to understand more about behaviours, motivations and attitudes in planning for care. This phase focused specifically on understanding how people became care home residents.

This report provides insights into local people’s views on, and experiences of, health and social care services in East Surrey. It is based on what people have told us at a series of engagement events during our East Surrey Spotlight month in January 2025.

In addition to speaking to people at these events, people have also shared their experiences of health and social care services through our Helpdesk, Independent Health Complaints Advocacy service, Giving Carers a Voice’ engagement, online Feedback Centre and postal submissions.

Healthwatch Surrey were made aware of service provision concerns amongst some patients at The Molebridge Practice following a change in ownership arrangements. Surrey Heartlands Integrated Care Board (ICB) were keen to know more about these concerns and to offer some reassurance to patients. They therefore commissioned Healthwatch Surrey to engage with local residents and to provide information and signposting related to the departure of Aspire Medical Health and new arrangements.

In February 2024, we reported on a survey we ran with patients of Glenlyn Medical Centre. We conducted another survey in late 2024 to see if patients felt progress had been made in line with our recommendations. This report summarises what patients told us. We have been having ongoing discussions with Glenlyn Medical Centre and Surrey Heartlands ICB to discuss an action plan to address our recommendations, and in April 2025 received a response to our report and recommendations.

Our one pager highlights findings from the Healthwatch England survey about eye care.

We have been supporting the Surrey and Borders Partnership NHS Foundation Trust by providing insights around the experience of those with mental health needs in Surrey’s acute hospitals.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight that we’ve been shortlisted for a Healthwatch England Impact Award, our quarterly impact report and the opportunity to have your say in 3 surveys we are currently running. Our engagement schedule for this month is also shared.

This report brings together experiences shared with us by people who have proactively contacted our Helpdesk, who we have spoken to at community engagement events, input from local Citizen’s Advice, as well as drawing on reports and projects from within our Luminus team.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our current projects, respond to your feedback about the insight bulletin and share our engagement schedule for the upcoming months.

This report highlights our major impacts throughout our third quarter of 2024/25 (October to December 2024). The report looks at our impact in relation to:

Providing information and signpost
Delivering our thematic priorities
Making a difference at system level
Involving people in health and social care
Supporting providers through our Enter and View.