Quarterly Impact report- January to March 2025

Report - 2 May 2025

This report highlights our major impacts throughout our forth quarter of 2024/25 (January to March 2025). The report looks at our impact in relation to:

Information and signpost
Delivering our thematic priorities
Making a difference at system level
Involving people in health and social care.

This quarter:

  • 122 People supported through our Helpdesk
  • 32 People supported by our Independent Health Complaints Advocacy service
  • 24 Community engagement events
  • 363 People helped and supported whilst on engagement in the community
  • 9 Reports published
  • 312 Hours provided by our volunteers

Our report further highlights our impact in relation to:

  • Supporting residents through our Helpdesk
  • Supporting residents in the community
  • Advocacy & complaints
  • Social care
  • Primary Care
  • Mental health
  • Local insights impacting national policy (and national insights impacting local policy!)
  • Ensuring local compliance with national guidance
  • Healthwatch volunteers support new cancer centre
  • Ensuring continence information is understandable to its audience
  • Investigating what people really think of non emergency patient transport.

We thank everyone who gave their time and shared their experiences with us this quarter.

Downloads

File download
Quarterly impact report January to March 2025 (pdf)
Download (PDF 1.58 MB)
Quarterly impact report January to March 2025 (word)
Download (OCX 10.3 MB)

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