What we're hearing from the residents of Surrey Heath and Farnham- March 2025
This report provides insights into local people’s views on, and experiences of health and social care services in Surrey Heath and Farnham. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between October 2024 and March 2025.
Our report focusses on 3 key areas:
- Experience of general practice
- Experience of secondary care
- Experience of mental health services.
As a result of what we were hearing, we also highlighted issues in this report and the outcomes which we would like to see for people:
- Making an appointment – All patients are clear about appointment booking processes, patient choice and the role and appropriateness of different appointment types.
- Patients not feeling listened to – All patients understand how to share any concerns they may have and how they can provide feedback on services.
- Secondary care – Capacity issues in acute care – Potential waiting times in acute care are made clear to patients, as well as triage processes and the impact this might have on their care.
- Mental health – Falling between services – People accessing mental health support feel confident about who they should talk to about their care journey.
Downloads
File download
What we're hearing from the residents of Surrey Heath and Farnham- March 2025 (pdf)
What we're hearing from the residents of Surrey Heath and Farnham- March 2025 (word)
Nothing went well with trying to get a routine appointment. Waiting for a face to face with a named GP is anything from 5-7 weeks. Getting a telephone appointment is 3-5 weeks.
