Holding health and care services to account is a vital part of the
role of local Healthwatch. The Integration White Paper (2022) sets
out some of the ways health and care systems will draw on the
resources and skills across the NHS and local government to better
meet the needs of communities, reduce waiting lists and help level
up healthcare across the country.

Healthwatch England wants to ensure that local Healthwatch have the information
and skills they require to do this effectively. As local Healthwatch work independently,
changes to the commissioning process may affect local accountability processes

Healthwatch Surrey produced this toolkit to help each Healthwatch understand the local impact of developments in the system and our role in holding to account. The toolkit provides
suggestions and examples for building relationships and facilitating collaboration
across systems, at place and within neighbourhoods.

Holding to account toolkit

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