Exploring how services listen to people receiving care at home


We know from our public consultations that Care at Home services are a key concern for local people.  There are over 6000 funded Care at Home users in Surrey alongside an even greater number of self-funded users, and these numbers are growing with our ageing population.  We hear stories of care that is poor quality or not person centred, and know that consistency of carers and timekeeping are key concerns.

The Issue

Many users of care at home have significant barriers to being heard – a high proportion are older, vulnerable, or have physical or cognitive difficulties.

Our aspiration

People accessing Care at Home have appropriate processes for being heard, feel secure in expressing their views, and that service providers are responsive to their users.

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