Access to primary care (primary care includes GP practices, pharmacies, NHS dentists and optometry) is fundamental to people’s experiences of health and care.

The ways in which people access primary care and the availability of services has evolved significantly over recent years, and Surrey residents have consistently shared the impacts this has had on them.

Our current work under this priority:

  • Survey for patients about pharmacy access and GPs targeted in 3 locations: Thames Ditton, Burpham and Cranleigh. These surveys ran until the end of April 2024, gathering over 400 responses. We are currently analysing these results and will be producing reports later this month,
  • Glenlyn Medical Centre: Engagement with patients and report produced highlighting what is working well and what can be improved. Our report has been shared with the provider and we are awaiting their response.​
  • 2 co-produced leaflets are in the pipeline with clear information for patients around general practice, feedback and complaints.
  • When we are out on engagements, we also support people we meet with understanding and using the NHS App. However, we know that not everyone can use digital access. We continue to raise this to ensure there are options so people have the access they require.

Other reports and bulletins relating to this priority can be found under the Access to primary care category of our reports section on our website.