Citizen Ambassador

We’re hiring two Citizen Ambassadors – Applications have now closed!

Together with Surrey Heartlands Health and Care Partnership we are currently recruiting two new Citizen Ambassadors to work within the Cancer workstream and the Women and Children’s workstream. The role of a Citizen Ambassador (CA), is to gather experiences of local people which will independently influence the development of services and ensure that the views of patients, their carers and families are represented at all levels of any proposed changes.

The Citizen Ambassador Programme is entering its fourth year and the CA role has been instrumental in giving a richer understanding of community priorities and perceptions to influence and improve the quality of Cancer services and Women’s and Children’s services in Guildford & Waverley, North West Surrey, Surrey Downs and East Surrey.

‘Putting citizens at the heart of planning, design, implementation and evaluation of health and care services’

Role Summary

Title: Citizen Ambassador

Role: As a CA you will be required to conduct at least eight engagement events per year to engage with local communities, to develop an enhanced ‘live’ perspective on the challenges and opportunities facing the service, and to report your findings back to the workstream.

Responsible to: Healthwatch Surrey

Working Hours: 15 hours per month (to be worked flexibly), contract until February 2022 with the possibility of extension

Salary: £20.40 per hour, plus expenses

Based: Home based, with travel across Surrey

The successful candidate will be an enthusiastic, self-motivated individual with excellent communication and engagement skills.

The Citizen Ambassador will: – have excellent communication skills, sensitivity and an easy-going manner to engage with people often not heard from – have an understanding and belief in the importance of public, patient and service user voices in the commissioning and delivery of health and care services – have a natural curiosity for person-centred experiences insight and developments – have a passion for ensuring that the views of people using services are heard – have an interest in the Surrey health and social care landscape

We can offer flexible working, a supportive team and training to enable you to do this role. We are committed to promoting inclusivity and diversity as an employer and welcome applications from all sectors of our community.

Closing date for applications: 9am Monday 22nd February 2021

Successful candidates will be contacted by: Friday 26th February 2021 and interviews will take place w/c 7th March 2021.


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How to apply

Send your CV, covering letter and completed monitoring form (see downloads above) to

PLEASE NOTE: ONLY applications that have a CV and cover letter will be accepted.

Your application will be shared with the recruitment panel .

Depending on the volume of applications we receive, we may not be able to respond to all applicants. However, successful candidates will be contacted by the 26th February 2021.

If you are unsuccessful but are keen to keep an eye out for future opportunities, please sign up to our monthly ebulletin to receive our latest news updates.