Insight bulletin - June 2026
Our latest bulletin focusses on:
What we’re hearing from local people:
- Thanks and praise: those with long term conditions
- General practice: administrative errors and staff attitudes impacting care
- Patients and carers not feeling listened to in hospital
- Discharge: perceived lack of planning causing concern for carers and relatives.
Who we are hearing from:
Since our last bulletin 83 people have shared their experiences of health and social care across Surrey.
- Hospitals (over half of the feedback)
- GP practices (over a quarter of the feedback).
People have also talked to us about mental health and community services.
Opportunities to have your say
- We would love to hear feedback about GP services, particularly from unpaid carers and also relating to digital/online access. We would also love to hear from you if you have had a recent hospital visit, appointment or stay, or if you have experience about oral health in Surrey care homes.
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Our Luminus organisation is also working with Public Health, to support Surrey residents, wherever they are in their smoking journey, to understand the risks of smoking and get free support to quit.
Please read further details about both of these on page 9 of our bulletin.
Insight bulletin downloads
“My aunt was discharged on a Friday night, she’s 84 years old, she was in a hospital gown and socks and looked extremely unkempt. She had one pad and we had no information about her medication, why she was on it, or anything other than what was on the discharge summary.”
